Accessibility of payment services
and self-service terminals
European Accessibility Act, Directive (EU) 2019/882, are you compliant?
Improve your customer's experience
Inform about accessibility
Win over the ideal customer
The financial world is constantly evolving, and the accessibility of payment systems has become crucial.
The EAA, Directive (EU) 2019/882, establishes the accessibility requirements for payment services and self-service terminals.
In Italy 1.8 million people are blind or visually impaired, over 4 million have some form of motor disability.
Find out how to easily adapt and ensure everyone has access to your services.
Our solutions
A strategic tool for knowing the target customer of your ATMs and the advice to better welcome them. Step by step implements information on accessibility and quality of customer service.
Data analysis
We collect open-format ATM accessibility data useful for planning and monitoring network accessibility.
ATM and branch mapping
We assess your, ATMs, and bank branches to propose improvement solutions and ensure an inclusive experience for your customers.
Specialized advice and specific tools
We support you in identifying the best solutions to implement accessibility in your ATMs and branches, thanks to strategic management tools and the expertise of accredited partners.
Staff training
We provide training for both customer contact staff to ensure the best reception and for branch and ATM logistics staff.
The benefits to the bank
Improving the customer experience
Welcome customers and all people who use ATMs.
Informing accessibility
Offer the information customers seek about the accessibility of ATMs and branches.
Winning over the ideal customer
Reach new customers who choose you based on their needs.
ESG Goals
Achieve the sustainability levels of ESG goals.
Spreading the culture of accessibility
Become an example of inclusion with your competitors.
Are you interested?
Contact us to request more information about our services and solutions for banks
CONTACT US
Let's find the best solution together
Are you interested in our project?
Want more information about our solutions?
Do you want to become part of the Willeasy ecosystem?
